For customers

Memo to the client when handing over devices for repair and diagnostics:

Additional accessories: SIM cards, memory cards, cases, bags, chargers are not accepted. We leave them at your sole risk!

1. Provide reliable information to the master/manager about any problems with the device.
2. Provide reliable information about previous independent repairs or appeals to other workshops that took place before visiting our SC
3. It is mandatory to remove all graphic keys or write them down!
4. The shelf life of repaired equipment is up to 6 months from the date of notification of the client about the completion of the repair.
5. Paid storage of equipment starting from 61 days from the date of notification of the client about the repaired device. Starting from the 181st day, the device is sent for disposal.
   1. An exception is possible only if the client informs us about going abroad for a long period of time, etc.
   2. Receive a receipt by checking the device data and the customer's/performer's contacts.
6. Diagnostics is FREE - 3 working days! Urgent - from 50 UAH.
7. If defects are detected (missing image, traces of moisture, etc.) that were hidden by the client, the SC does not guarantee the repair or the safety of the client's device data.

Terms of sending gadgets for repair from other cities and regions:

We accept your gadgets for repair and diagnostics from anywhere in Ukraine where Nova Poshta, Ukrposhta, and other delivery services operate

1. Provide reliable information to the master/manager about the existing problems with the device, with photo/video confirmation, if possible.
2. Provide reliable information about previous independent repairs or appeals to other workshops to our workshop
3. It is obligatory to remove all graphic keys, if possible, or write them down, put them in the parcel or send them in the messenger! П6.3
4. In case of flashing the device or unlocking forgotten passwords, it is imperative to include the documents for the gadget in the parcel: a box with the IMEI and a receipt!
5. Notify our manager of the intention and method of sending the broken gadget, to obtain the current address and other delivery service data
6. Send to the messenger after sending:
   1. Brief information about the device
   2. Failure
   3. Photo/waybill number (TTN) / passwords
   4. A current phone number so that we can contact you
7. Payment for the parcel at your expense
8. Diagnostics is FREE - 3 working days from the date of receipt of the gadget! Urgent - from 100 UAH.
9. If defects are detected (missing image, traces of moisture, etc.) that were hidden/not announced, the SC does not guarantee the repair and safety of your device data.

When you receive the device after repair, you need to:

1. Check the physical and software condition of the device, compared to the moment of delivery to the SC
2. Check the operation of the device and the functions that were previously declared when submitting it for repair
3. It is recommended to listen to the consultation of the master/manager regarding the further use of the device, the term and conditions of the warranty for repairs
4. Take a receipt of your device's performance.

Warranty conditions after repair:

• The standard warranty is 14 days, according to the law of Ukraine, if no third-party interference with the device is detected during the repeated application.
• The warranty is provided individually for each type of work (if more than 14 days)
• Replaced parts are covered by a manufacturer's warranty (check with the manager)

No warranty/ Refund policy:

• The warranty is not provided for spare parts and accessories that the customer buys himself without the prior consent of our service center.
• For the repair of a device that has traces of disassembly, previous repairs that the client did not report when handing in the device for repair
• In the case of repairs with customer spare parts/accessories, the cost of the service may be different, as it often takes more time to diagnose and test the functionality of the device due to uncertified components.
• In case of any difficulties in operation, functionality, after replacement/repair with YOUR spare parts, the cost of the work is NOT REFUNDABLE, since our specialists spent time on this!
• In other cases, the amount and term of the refund are negotiated individually, in accordance with the above conditions.

If you have any questions, please contact us!