For customers

Useful information about the work of the service center:
Frequently asked questions, conditions for diagnosing/repairing gadgets,
and reception from other cities of Ukraine

Frequently asked questions

Questions most often asked by clients

Ціни доступні. Стандартна діагностика (до 3 днів) – безкоштовна! Термінова – від 100 грн. Details...

The repair time is minimal. We repair immediately after diagnosis, subject to availability of components.

The standard warranty is 14 days for work, from 14 days for components. Read more...

We are located in Sumy, Monastyrskyi lane 1, 2nd floor, Tel: +380665033030, details...

Yes, we accept. We advise you to familiarize yourself with terms of shipment...

Memo to the client when handing over devices for repair and diagnostics:

Пам’ятка клієнту

Additional accessories: SIM cards, memory cards, cases, bags, chargers are not accepted. We leave them at your sole risk!

  1. Provide reliable information to the master/manager about any problems with the device.
  2. Provide reliable information about previous independent repairs or appeals to other workshops that took place before visiting our SC
  3. It is mandatory to remove all graphic keys or write them down!
  4. The shelf life of repaired equipment is up to 6 months from the date of notification of the client about the completion of the repair.
  5. Paid storage of equipment starting from 61 days from the date of notification of the client about the repaired device. Starting from the 181st day, the device is sent for disposal.
    5.1 Виключення можливе тільки тоді, якщо клієнт, або його родичі повідомляють про від’їзд за кордон на довгий термін, тощо.
    5.2 Отримати квитанцію, перевіривши дані пристрою, та контакти замовника/виконавця.
  6. Діагностика БЕЗКОШТОВНА – 3 робочі дні! Термінова – від 100 грн.
  7. If defects are detected (missing image, traces of moisture, etc.) that were hidden by the client, the SC does not guarantee the repair or the safety of the client's device data.

Умови відправлення гаджетів на ремонт з інших міст та регіонів:

  1. Provide reliable information to the master/manager about the existing problems with the device, with photo/video confirmation, if possible.
  2. Повідомити достовірну інформацію про попередні самостійні ремонти, чи звернення в інші майстерні, до нашої майстерні
  3. It is obligatory to remove all graphic keys, if possible, or write them down, put them in the parcel or send them in the messenger! П6.3
  4. In case of flashing the device or unlocking forgotten passwords, it is imperative to include the documents for the gadget in the parcel: a box with the IMEI and a receipt!
  5. Повідомити нашого менеджера про намір та спосіб відправлення зламаного гаджета, для отримання актуальної адреси та інші дані служби доставки
  6. Надіслати в месенджер після відправлення:
    6.1 Коротку інформацію про пристрій
    6.2 Несправність
    6.3 Фото/номер накладної(ТТН)/паролі
    6.4 Актуальний номер телефону, щоб ми могли зв’язатися з Вами
  7. Diagnostics is FREE - 3 working days from the date of receipt of the gadget! Urgent - from 100 UAH.
  8. If defects are detected (missing image, traces of moisture, etc.) that were hidden/not announced, the SC does not guarantee the repair and safety of your device data.
Умови відправлення
з інших міст

We accept your gadgets for repair and diagnostics from anywhere in Ukraine where Nova Poshta, Ukrposhta, and other delivery services operate

 

When you receive the device after repair, you need to:

  1. Check the physical and software condition of the device, compared to the moment of delivery to the SC
  2. Check the operation of the device and the functions that were previously declared when submitting it for repair
  3. It is recommended to listen to the consultation of the master/manager regarding the further use of the device, the term and conditions of the warranty for repairs
  4. Take a receipt of your device's performance.

Warranty conditions after repair:

  • The standard warranty is 14 days, according to the law of Ukraine, if no third-party interference with the device is detected during the repeated application.
  • The warranty is provided individually for each type of work (if more than 14 days)
  • Replaced parts are covered by a manufacturer's warranty (check with the manager)

No warranty/ Refund policy:

  • The warranty is not provided for spare parts and accessories that the customer buys himself without the prior consent of our service center.
  • For the repair of a device that has traces of disassembly, previous repairs that the client did not report when handing in the device for repair
  • In the case of repairs with customer spare parts/accessories, the cost of the service may be different, as it often takes more time to diagnose and test the functionality of the device due to uncertified components.
  • In case of any difficulties in operation, functionality, after replacement/repair with YOUR spare parts, the cost of the work is NOT REFUNDABLE, since our specialists spent time on this!
  • In other cases, the amount and term of the refund are negotiated individually, in accordance with the above conditions.
If you have any questions, please contact us!